Privacy Policy
This website ("website") is operated by Tropicana Corporation Berhad and its associated digital platform, T-Marketplace. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or use our website and online services. This policy applies only to information collected online through T-Marketplace and does not cover information collected offline by Tropicana Corporation Berhad or its subsidiaries.
Tropicana Security
Tropicana Corporation Berhad is committed to protecting your personal information and maintaining high standards of data security. All online transactions and personal data provided through T-Marketplace are transmitted via a secure server using modern encryption protocols. We employ physical, electronic, and administrative safeguards to prevent unauthorized access, disclosure, or misuse of your data.
Our website uses encryption technology such as Secure Sockets Layer (SSL) to safeguard sensitive information during data transmission. Please note that while we strive to protect your personal data, email communications are not encrypted and should not be used to send confidential information such as credit card details.
T-Marketplace Privacy Policy
We value your trust and are committed to ensuring transparency in how we handle your personal data. Information collected through your interactions with T-Marketplace helps us improve our products, services, and overall user experience. This Privacy Policy outlines our practices to ensure your data is collected and processed lawfully, fairly, and transparently in accordance with the Personal Data Protection Act 2010 (Malaysia).
Tropicana Corporation Berhad may update this Privacy Policy from time to time to reflect legal or operational changes. We encourage you to review this page periodically to stay informed about how we protect your information.
The Information We Collect
When you interact with T-Marketplace, we may collect the following types of personal information:
- Name and contact information (email address, phone number, delivery address)
- Account login details
- Payment and transaction details
- Demographic information such as postcode, preferences, and interests
- Information related to customer feedback, surveys, or promotions
Additionally, our servers automatically collect certain information such as IP address, browser type, and usage patterns to help us optimize website performance and enhance customer experience.
How We Use The Information We Collect
We use the information collected for the following purposes:
- To process and fulfill your orders, payments, and deliveries.
- To manage your T-Marketplace account and preferences.
- To improve our website, products, and services.
- To send promotional materials, offers, or updates (only with your consent).
- To conduct research and analysis to enhance user experience.
- To comply with applicable laws and regulatory requirements.
Security
We are committed to ensuring that your information remains secure. Suitable technical and organizational measures have been implemented to prevent unauthorized access, disclosure, alteration, or destruction of personal data stored on our systems.
How We Share Your Information
Tropicana Group: Your data may be shared among Tropicana’s subsidiaries and affiliated entities within the group for operational, analytical, or customer service purposes.
Service Providers: We may share data with trusted third-party service providers who assist with payment processing, logistics, marketing, IT maintenance, and data analytics. These partners are contractually obligated to maintain confidentiality and use your data only for authorized purposes.
Legal Compliance: We may disclose personal data when required by law, court order, or government request, or to protect the rights, property, or safety of Tropicana, our users, or the public.
Your Rights and Choices
You have the right to access, correct, or request deletion of your personal data in accordance with the Personal Data Protection Act (PDPA). You may also opt out of receiving promotional communications at any time by updating your preferences in your T-Marketplace account or by clicking the “Unsubscribe” link in our emails.
Cookies and How We Use Them
T-Marketplace uses cookies and similar technologies to personalize your experience, analyze web traffic, and improve site performance. Cookies help us remember your preferences and enable shopping cart functionality. You may disable cookies in your browser settings, though some features of the website may not function properly without them.
List of Cookies We Collect
The table below lists common cookies used on T-Marketplace and their purposes:
| COOKIE Name | COOKIE Description |
|---|---|
| CART | Associates your shopping cart with your session. |
| CUSTOMER | An encrypted version of your customer ID. |
| CUSTOMER_AUTH | Indicates if you are signed into your account. |
| STORE | Identifies your preferred store view or language. |
| USER_ALLOWED_SAVE_COOKIE | Tracks your cookie consent status. |
| WISHLIST | Stores items added to your wishlist. |
Online Account Registration
When you register an account on T-Marketplace, your personal information will be securely stored for faster checkouts and improved service. You may access or modify your profile information at any time by logging into your account. If using a public computer, please remember to sign out after your session to protect your account.
Emails and Communication
You will receive updates, promotions, and announcements from Tropicana or T-Marketplace only if you have opted in. You can unsubscribe at any time by following the instructions included in our emails. Please allow up to three (3) working days for your request to take effect.
Acceptance
By using this website, you acknowledge and agree to the terms outlined in this Privacy Policy. Continued use of T-Marketplace constitutes your acceptance of any future updates to this policy.
Questions for Tropicana?
If you have any questions regarding this Privacy Policy or your personal data, please Contact Us or email us at privacy@tropicanacorp.com.my.