Levi Strauss & Co.

1. You can, within 14 calendar days of receiving the product(s) ordered from the Levi’s^® Malaysia Official Online Store (www.levi.com.my), submit product(s) for return, subject to the terms of our Returns Policy set out below.
2. Any product(s) for which the return application is not submitted within the above timeline is not eligible for return.
3. Product(s) excluded from returns are: underwear, socks, marked as final clearance and non-returnable, altered/customized products, and limited edition collection(s). If we receive a return of product(s) that are not eligible for returns, the product(s) will be sent back to the original shipping address without any refund.
4. Product(s) submitted for return must be in new and original condition, unwashed and unused, in original product packaging and with original price tags and labels attached.
5. Return applications for the product(s) purchased at the Levi’s^® Malaysia Official Online Store must be addressed to us online in the prescribed format. To do so, please login to Levi’s^® Malaysia Official Online Store to submit a return application. For Guest users, kindly contact our Customer Care Center if you wish to submit product(s) for return.
6. If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount that you have paid.
7. If a Gift with Purchase (GWP) is included in your order and the returned product(s) contribute to your eligibility for the GWP, the GWP must be returned together for us to process the return.
8. Levi’s^® Malaysia reserves the right to reject a return if the product(s) submitted for return does not meet the requirements above.
9. Levi’s^® Malaysia reserves the right to make final decisions and to alter this policy at any time.

This Privacy Notice describes the information we collect about you when you interact with us in our stores, our events (such as pop-ups), through Customer Service, our member/loyalty program, on the Dockers® and Levi’s® retail websites, our mobile app (where available) or our corporate website (levistrauss.com) (collectively our “Platforms”).

By submitting information through, or otherwise using, our Platforms, you acknowledge that we may collect, use and disclose information in accordance with this Privacy Notice, the privacy preferences you have made known to us, and as permitted or required by law. As used in this Privacy Notice, “LS&Co.”, “our”, “us”, and “we” means Levi Strauss & Co., a corporation headquartered in the United States of America, (unless a different legal entity is applicable to your location as described in the "SUPPLEMENTAL NOTICES" section below). LS&Co. is the parent company for the Levi’s® and Dockers® family of brands. Beyond Yoga is a subsidiary of LS&Co. but their Privacy Notice at https://beyondyoga.com/pages/privacy-policy applies when you are doing business with them.

LS&Co. reserves the right to modify this Privacy Notice at any time to keep it up to date with legal and regulatory requirements and the way in which we operate our business and will place any updates on our website. Please regularly check our website for the latest version of this Privacy Notice. Where permitted by law, your continued access to and/or use of our Platforms after any such changes constitutes your acceptance of, and agreement to our practices. Please periodically review this Privacy Notice so that you know what personal information we collect, how we use it, and with whom we may share it.

We are deeply committed to the relationship and trust we have with you, and we take our data protection responsibilities seriously. For more than 160 years, we have been creating authentic products by leading with our values. As we continue to innovate in how we bring products and services to life, we’ll match progressive technology and practices with your privacy interests.